Carron Eco 2022 - Ash Grey Enamel 5kW - Wood Burning/Multi-fuel Stove

Carron Stoves are typically delivered in 1-3 working days once your order has been fulfilled. 

However, if there is a delay, you will be notified via email. 

If you have additional questions, please send our support team an email. (info@leadingstoves.co.uk)

All our products are typically available in stock at all times. However, stock levels are subject to rapid changes, and there may be instances where certain products are temporarily out of stock.

If you have noticed the same product being unavailable on other websites or if you would like to inquire about the availability of a specific product, please don't hesitate to contact us. You can reach us through the chat feature located at the bottom right of our website, or alternatively, you can send us an email to info@leadingstoves.co.uk. We will be more than happy to assist you.

Please note:

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. In some cases, returns will not be accepted if the product has already been installed. 

You as the customer are responsible for making sure the measurements of the item you purchase are correct for your area. You will not be eligible for a return unless there is a fault with the product.

To start a return, you can contact us at info@leadingstoves.co.uk. Please note that returns will need to be sent to the manufacturers so if you can email your return inquiries to the email above and we can provide the correct info.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Recommended Fuels (without multi-fuel conversion installed)
-Hardwood logs: such as ash, oak and beech which have been cut for at least 12 months with a maximum moisture content of 20% and stored under shelter.

-Maximum log length: 300mm length with a maximum depth of 125mm.

Recommended Fuels (with multi-fuel conversion installed)

-Smokeless Mineral Fuel: Such as Maxibrite which is approved for use in smoke control areas.

Prohibited Fuels
-Green wood: i.e. wood which is less than 12 months old with a moisture content of above 20%.
-Recovered wood: i.e. pallets, fencing panel, railway sleepers etc. These will have been impregnated with wood preservatives which can cause issues with the flue and possibly overheat the appliance.
-Liquid fuels.
-Peat based Fuels
-Household waste: Burning this can produce harmful fumes.
-Petroleum based coke: This burns with an extremely high heat which can cause damage to the appliance.

Currently, our phone line is temporarily unavailable due to insufficient staff. However, if you need any assistance with a product or require general support, we kindly ask you to get in touch with us through the following options:

1. Email: Please feel free to reach out to us at info@leadingstoves.co.uk for any inquiries or support.

2. Support Chat: To access our support chat, you can click on the 'chat' button situated in the bottom right-hand corner of our website.

We sincerely appreciate your understanding and cooperation.

Best regards,

Leading Stoves UK.